Q: Where can I buy slices?

Slices may be purchased at any of our boutique locations .

Question 1

How many slices do you get from the 6"? From the 9"?

Accepted Answer

Our 6” cake serves 4 to 6 guests. Our 9” cake serves 10-14 guests.

Question 2

Are any of the cakes suitable for children?

Accepted Answer

Many of our cakes are suitable for children. You may view allergen or dietary restrictions on each item page on our website.

Question 3

How long can a cake last without refrigeration?

Accepted Answer

About one hour outside of refrigeration.

Question 4

Where are your cakes made?

Accepted Answer

We have two dedicated Lady M kitchens in the United States that make our cakes.

Question 5

Can I freeze my cake?

Accepted Answer

We do not recommend that you freeze your cake if purchased fresh. If you have purchased any of our cakes for online shipping, we do not recommend defrosting and freezing again - once defrosted, please consume within 2 days.

Question 6

How do I store my cake?

Accepted Answer

Please store your cake in your refrigerator. You may store for up to 2 days.

Question 7

What is the shelf-life of cakes (purchased fresh)?

Accepted Answer

2 days in the refrigerator.

Question 8

What is the shelf-life of cakes (purchased frozen)?

Accepted Answer

You may store a cake that you received frozen for up to 2 months. Please note that once cakes are defrosted, they cannot be re-frozen. Please only defrost when you are ready to enjoy!

Question 9

How can I order Lady M Cakes?

Accepted Answer

Orders may be placed on www.ladym.com for US Continental Shipping, Local Boutique Pre-Order Pickup, and Local Boutique Same-Day pickup. Orders for Canada may be placed at www.ladym.ca

Question 10

How can I access the receipt / invoice from my latest order?

Accepted Answer

If you have an account with us, you may always log-in on our website to view your recent orders. We email confirmation for all orders placed via our website. If you need a copy, please email us at hello@ladym.com and we can resend to you.

Question 11

Where can I buy slices?

Accepted Answer

Slices may be purchased at any of our boutique locations.

Question 12

Can you pre-slice the whole cake?

Accepted Answer

We are unable to pre-slice whole cakes but if you purchase a whole cake in a boutique, we can, upon request, provide you with a complimentary knife.

Question 13

Can I cancel my order?

Accepted Answer

Orders are eligible to be cancelled up to 2 days in advance of the pickup or ship date before 12PM local time.

Question 14

Can I change my order?

Accepted Answer

Orders are eligible to be changed up to 2 days in advance of the pickup or ship date before 12PM local time.

Question 15

Do you have gift cards?

Accepted Answer

Yes. We offer both physical gift cards and e-gift cards. Physical gift cards
              are available for purchase at our boutiques. E-gift cards may be purchased
              online or in boutiques. Gift cards may be redeemed in person at
              Lady M Boutiques or online at LadyM.com.

Question 16

Can I opt for an inscription?

Accepted Answer

We offer inscriptions on our pre-ordered cakes in select boutiques. If
              eligible, the inscription option will appear in the online checkout after you
              select your pickup date and boutique location. Note: Inscriptions are only
              available for cakes ordered at least 2 days in advance prior to 12PM.
                Pre-orders may be place up to 30 days in advance.

Question 17

Which credit cards do you accept?

Accepted Answer

We accept all major credit cards. We also accept Apple Pay and Android Pay.

Question 18

Do you have curb-side service?

Accepted Answer

We’re unable to offer curbside service at this time. We do offer delivery via Doordash, Fantuan, and Hungry Panda.

Question 19

Where can I find a Lady M Boutique?

Accepted Answer

Boutique locations may be found at www.ladym.com/boutiques

Question 20

What drinks do you have in boutiques?

Accepted Answer

We have a variety of handcrafted and carefully curated coffee, tea and other beverages available in each Lady M Boutique. We would recommend you visit your local boutique, as we sometimes have seasonal drinks available during certain times of the year!

Question 21

What are your boutique hours?

Accepted Answer

Boutique hours may be found here: ladym.com/boutiques

Question 22

Do you have Wi-Fi in boutiques?

Accepted Answer

We offer Wi-Fi at select boutiques.

Question 23

Do you accept Apple Pay?

Accepted Answer

We do accept Apple Pay.

Question 24

Can someone else pickup my order?

Accepted Answer

If someone else will pick up your order, please forward the email confirmation to the person picking up. Please let us know who will be picking up your order and make sure they have proof of ID.

Question 25

Can I request a frozen cake for pickup?

Accepted Answer

We can accommodate these requests at certain boutiques. Please email us at hello@ladym.com for more information.

Question 26

What time are your dine-in service hours?

Accepted Answer

We close our dine-in service 15 minutes prior to close.

Question 27

Can I order slices in advance?

Accepted Answer

We are able to take slice requests for same-day orders. You may reserve slices for same-day pickup by clicking ladym.com/same-day-pickup

Question 28

What happens if I don't pick up my order?

Accepted Answer

Orders not picked up on the scheduled date will be forfeited. We’re unable to refund orders that were not picked up.

Question 29

Do you take reservations?

Accepted Answer

We do not take dine-in reservations.

Question 30

Where can I find the menu?

Accepted Answer

Our available menu is listed on our website: https://www.ladym.com/collections/cakes

Question 31

How can I see which cakes are only available at boutiques?

Accepted Answer

Please select Boutique Pickup from our homepage.

Question 32

How far in advance do I need to place an order?

Accepted Answer

You may place an order up to 30 days in advance. We need at least 2 days notice, prior to 12PM for all pre-orders.

Question 33

Do you have gift wrap?

Accepted Answer

We do not offer gift wrap.

Question 34

Do you have parking?

Accepted Answer

Select boutiques offer parking.

Question 35

Which carrier do you use for shipping?

Accepted Answer

We use FedEx.

Question 36

What do I do if I can't find my package that is marked delivered?

Accepted Answer

Please contact us as soon as possible so that we can help locate your package for you.

Question 37

How do I track my order?

Accepted Answer

We email shipment notification containing the FedEx tracking number 1 to 2 days prior to shipment.

Question 38

Do you require a signature for delivery?

Accepted Answer

We do not require a signature.

Question 39

What time will my package be delivered?

Accepted Answer

Packages are delivered anytime throughout the day.

Question 40

How are the cakes shipped?

Accepted Answer

Our cakes are shipped blast frozen, with dry ice and safely placed into a custom insulated bag.

Question 41

Where do you ship to?

Accepted Answer

We ship throughout the continental US and to Canada.

Question 42

What do I do if my shipping address is wrong?

Accepted Answer

Please contact us as soon as possible. Once your order has shipped, we’re unable to change the shipping address.

Question 43

Can I ship to multiple addresses?

Accepted Answer

Please place multiple orders if you require cakes going to more than one location.

Question 44

Can I add a message card?

Accepted Answer

Yes, you may opt for a message card if you place an order for US Shipping. You may input your message card while you’re in the checkout.

Question 45

How do I view the shipping menu?

Accepted Answer

Click here to view the list of cakes that we are able to ship.

Question 46

How far in advance do I need to place an order?

Accepted Answer

We need at least 3 days notice for orders placed for US Shipping. We recommend selecting a delivery date 3 to 7 days in advance of when you plan to eat the cake.

Question 47

Do you have local delivery?

Accepted Answer

We’ve partnered with Doordash, Fantuan, and Hungry Panda to offer local delivery in select markets.

Question 48

How can I see the allergens / dietary restrictions for each cake?

Accepted Answer

Each individual product page lists allergens and dietary restrictions for that particular cake. We recommend finding the cake you’re interested in on our website and making sure it doesn’t contain your allergies or dietary restrictions.

Question 49

Are your cakes kosher?

Accepted Answer

Our cakes are not kosher.

Question 50

Do you have gluten-free cakes?

Accepted Answer

Yes! We currently offer a Gluten-Free Signature Mille Crêpes and a Gluten-Free Green Tea Mille Crêpes. Shop our Gluten-Free Collection now.

Question 51

Do you have dairy-free cakes?

Accepted Answer

We do not offer dairy-free cakes at this time.

Question 52

Do you have vegan cakes?

Accepted Answer

We do not offer vegan cakes at this time.

Question 53

Do you have sugar-free cakes?

Accepted Answer

We do not offer sugar-free cakes at this time.

Question 54

Do you offer discounts on bulk orders for corporate gifting?

Accepted Answer

Please email us at so we can provide you with more information or visit our Corporate Gifting page for more information.

Question 55

Can you make custom flavors or customize an existing cake?

Accepted Answer

We are unable to customize our cakes.

Question 56

Do you have catering?

Accepted Answer

We do not offer catering.

Question 57

Do you make wedding cakes?

Accepted Answer

We do make wedding cakes. Please visit https://www.ladym.com/wedding-cakes for more information.

Question 58

What is your return policy?

Accepted Answer

We’re unable to accept returns.

Question 59

Can I exchange my cake?

Accepted Answer

We’re unable to exchange cakes.

Question 60

How do I apply for a franchise?

Accepted Answer

Please visit https://www.ladym.com/licensing

Question 61

How do I request a donation?

Accepted Answer

Please visit https://www.ladym.com/partnerships

Question 62

How do I sell your cakes in my shop?

Accepted Answer

For wholesale inquiries, please email us at wholesalerequests@ladym.com with more details about your request, and our team will be happy to assist.

Question 63

How do I apply for a job with Lady M?

Accepted Answer

Please visit https://www.indeed.com/cmp/Lady-M-Confections-Co.,-Ltd./jobs

Coming soon